Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders at AnyChem?

This very much depends on the shipping option chosen and destination country being delivered to. For more information on our shipping options check out our Shipping Information page.

Alternatively, simply enter your address at checkout and the available options will be displayed.

What payment methods are accepted at AnyChem?

Currently we only accept payment by Direct Bank Transfer (BACS) or by Bitcoin. But we do have plans to expand this range in the future.
For more information on our payment options, please check our Payment Information page.

How long will delivery take?

This very much depends on the shipping option chosen and destination country being delivered to. For more information on our shipping options check out our Shipping Information page.

How secure is shopping at AnyChem? Is my data protected?

We take security and privacy very seriously at AnyChem. We will never willingly share any personal information about you or your activities with any third party without your express consent. Should any personal information be unwillingly taken from us, we will notify you at the earliest opportunity.

Where is my order?

For Tracked Shipments:
Firstly, it is recommended that you check the provided tracking link. This can be found in your order completion email, or collectively for all orders in the ‘My Account‘ of our website.
If this link is missing or broken, or for any other problem with your order, please email us at [email protected]  including your order number, so we can assist you further.

For Non-tracked shipments:
Your guess is as good as ours. As soon as your order has been marked as complete, we can no longer assist you locating any lost orders. Because of this, we highly recommend using a Tracked option.

Do I receive an invoice for my order?

Yes, Invoices are generated upon receipt of payment. These can be found in PDF format attached to your payment confirmation email, or are available to download from the ‘My Account‘ section of our site.

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