We are continuing to experience DDoS attacks against our email server (since 22/10/2021) resulting in support outages and intermittent access. Though we have been assured this issue will be resolved soon, we are continuing to experience a serious degradation in service.
We’d like to sincerely apologise for the disruption in responding to your support requests and will respond as soon as we are able.
(Please note, Transactional email from our website (Order / Payment confirmations etc.) is unaffected. This issue only affects our Conversational (Support) email.)